Refund Policy

At EcoCleanDIY, we strive to provide you with the best natural cleaning products that meet your expectations. However, we understand that sometimes things may not go as planned. This Refund Policy outlines our terms for returns and refunds.

Eligibility for Returns

You may return any unopened and unused products within 30 days of purchase for a full refund. To be eligible for a return, your item must be in the same condition that you received it and must be in its original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at [email protected] to request a return authorization.
  • Provide your order number and reason for the return.
  • We will guide you through the return process and provide an address for returns.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

Non-Refundable Items

Please note that the following items cannot be returned:

  • Opened or used products
  • Gift cards
  • Promotional items or bundles

Exchanges

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will gladly send you a replacement item at no additional cost.

Contact Us

If you have any questions about our Refund Policy or need further assistance, please reach out to us at:

Thank you for choosing EcoCleanDIY for your natural cleaning needs!